What are your order cutoff, handling, and delivery times?

Our shipping schedules operate strictly on business days (Monday to Friday):

• Daily Order Cutoff Time: 8:00 PM (London Time / GMT).
• Order Handling / Processing: 1–3 Business Days (Monday to Friday).
• Transit / Delivery Time: 4–7 Business Days (Monday to Friday).

*Note: Orders placed after 8:00 PM London time or over weekends/public holidays will begin processing on the following business day.

How can I track my parcel?

Once your order has been processed and handed to our courier, you will receive an automated shipping confirmation email with a direct tracking link and unique tracking reference.

Can I change my delivery address after placing an order?

If you need to update your shipping address, please notify us immediately at info@lexington-lane.com prior to our daily 8:00 PM London time cutoff. Address modifications cannot be guaranteed once dispatch handling has commenced.

What is your return policy?

We offer a 30-day return window in compliance with the UK Consumer Rights Act 2015. Returned items must be unused, in original condition, and in their original packaging. We charge zero restocking fees (£0.00).

What is the correct address for returns?

All approved physical returns must be sent to our designated logistics return facility:

Lexington Lane Returns
16 New St
London, EC2M 4TR
United Kingdom

*Please email info@lexington-lane.com before posting your item to receive return approval. Do not send returns to our Shelton Street corporate office.

Who covers return shipping costs?

• Change of Mind: The customer is responsible for return postage fees.
• Defective, Damaged, or Incorrect Items: Lexington Lane covers all return shipping costs or provides a free replacement under statutory UK consumer guarantees.

How long does it take to process a refund?

Once your return parcel arrives at our 16 New St facility and is inspected, refunds are issued to your original payment method within 7 business days. Please allow an additional 3–10 business days for your banking provider to settle the funds to your account.

Which payment methods are accepted?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other supported digital gateways. All payments are encrypted and processed through PCI-DSS compliant checkout platforms.

Who operates Lexington Lane?

Lexington Lane is a commercial trading name operated by FF COMMERCE LTD, a Private Limited Company registered in England and Wales under UK Companies House number 17398899 (Incorporated 13 August 2026).

Lexington Lane | Customer Care & Support

Email Support: info@lexington-lane.com

Operating Hours: Monday – Friday: 09:00 – 17:00 (London Time) | Saturday & Sunday: Closed

© 2026 Lexington Lane | All Rights Reserved