Refund & Return Policy

Last Updated: August 2026

At Lexington Lane (commercially operated by FF COMMERCE LTD), we want you to be fully satisfied with your purchase. We offer a clear 30-day return policy in strict accordance with the UK Consumer Rights Act 2015.

1. Policy Overview

2. Statutory Rights (UK Law)

Under the UK Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or does not match the description provided. These legal rights exist in addition to our voluntary 30-day return policy.

3. Step-by-Step Return Process

1. Request Approval: Email customer support at info@lexington-lane.com with your order number and reason for return.
2. Receive Instructions: Once your return is approved, we will provide you with the return form and explicit shipping guidelines.
3. Ship the Item: Pack the item securely in its original packaging. We strongly recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit.

4. Refund Timeline

Once your return is delivered to our facility and inspected, refunds are issued to your original payment method within 7 business days. Please allow an additional 3 business days for your bank or payment card provider to post the transaction to your statement.