Refund policy
At Lexington Lane, we want you to be fully satisfied with your purchase. We offer a clear 30-day return policy in strict accordance with the UK Consumer Rights Act 2015.
1. Policy Summary
| Category | Allowed? | Shipping Cost | Condition |
|---|---|---|---|
| Change of Mind | Yes (30 Days) | Customer Pays | Unused, Original Packaging |
| Defective/Damaged | Yes | Lexington Lane Pays | Refund or Replacement |
| Restocking Fee | None | £0.00 | - |
2. Statutory Rights
Under UK law, you are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or does not match the description. These rights exist in addition to our voluntary policy.
3. Return Process
Request Approval: Email us at info@lexington-lane.com with your order number.
Receive Instructions: Once approved, we will provide the correct return address and a return form.
Ship the Item: Pack the item securely. We recommend trackable shipping, as we cannot refund items lost in transit.
Refund Timeline
Once inspected, refunds are issued to your original payment method within 7 business days. Please allow an additional 3–10 days for your bank to process the transaction.
Administrative Office
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom
Return Address
16 New St
London EC2M 4TR
United Kingdom