Shipping Policy

Last Updated: August 2026

At Lexington Lane (commercially operated by FF COMMERCE LTD), we are dedicated to delivering a seamless, reliable, and transparent shopping experience. Please review our shipping practices, cutoff times, and timeframes below prior to placing your order.

1. Order Processing & Transit Timeframes

*Note: Business days are defined strictly as Monday through Friday. Orders placed after the 8:00 PM (London time) cutoff, or during weekends (Saturday/Sunday) and recognized UK public holidays, will begin processing on the following business day. Delivery timeframes are estimates and may occasionally vary due to external courier delays, severe weather, or unexpected network bottlenecks outside of our direct control.

2. Order Tracking & Shipment Confirmation

As soon as your parcel has completed handling and has been handed to our courier partner, you will receive an automated shipping confirmation email containing a unique tracking number and direct tracking link to monitor your order's progress online.

3. Delivery Responsibilities & Address Updates

Customers are responsible for ensuring that all shipping details, recipient names, and delivery addresses provided at checkout are completely accurate.

• Address Corrections: If you notice an error in your delivery address, please contact us immediately at info@lexington-lane.com prior to our daily 8:00 PM cutoff time. Address modifications cannot be guaranteed once order processing has commenced.
• Failed Deliveries: If a package is returned to our facility due to an incomplete address, non-collection from a local pickup depot, or refusal of delivery, we reserve the right to charge additional postage fees for reshipment.

4. Damaged Items & Return Inquiries

If your order arrives damaged, defective, or incorrect, please notify our team within 30 days of receipt at info@lexington-lane.com with photographs of the item and original packaging. For full details regarding voluntary returns or statutory UK rights under the Consumer Rights Act 2015, please refer to our Refund & Return Policy.