Privacy policy
Privacy Policy
Last Updated: August 23, 2026
Lexington Lane, commercially operated by UK-registered entity FF COMMERCE LTD ("we", "us", "our"), operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Lexington Lane is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. For the purposes of applicable UK and EU data protection laws (including the UK General Data Protection Regulation / Data Protection Act 2018 and the EU GDPR), FF COMMERCE LTD is the data controller of your personal information.
1. Personal Information We Collect or Process
"Personal information" refers to data that identifies or can reasonably be linked to an individual. It does not include anonymous or de-identified data. We may collect or process the following categories of personal information:
| Category | Examples & Details Collected |
|---|---|
| Contact Details | Full name, address, billing address, shipping address, phone number, and email address. |
| Financial Information | Payment card details, transaction confirmations, payment methods, and account details. (Processed securely via PCI-DSS compliant checkout gateways). |
| Account Information | Username, encrypted password, security questions, preferences, and account settings. |
| Transaction Information | Viewed items, cart activity, wishlist additions, purchases, returns, exchanges, and order history. |
| Communications | Data submitted within customer service emails, contact forms, or support inquiries. |
| Device & Usage Information | IP address, browser version, network connection, device metrics, cookie IDs, and site interaction logs. |
2. Personal Information Sources
We gather personal data through the following channels:
- Directly from you: When creating an account, placing an order, subscribing to updates, or communicating with us.
- Automatically through the Services: Via cookies, pixels, and automated tracking technologies during your site visit.
- From service providers: Platform providers (Shopify), payment gateways, data analytics, and shipping partners.
- From business & marketing partners.
3. How We Use Your Personal Information
- Provide & Improve Services: To process payments, fulfill orders, handle shipping, manage returns/exchanges, and personalize your experience.
- Marketing & Advertising: To send promotional updates and present targeted ads based on your browsing activity and purchase history.
- Security & Fraud Prevention: To authenticate credentials, detect unauthorized transactions, and ensure platform integrity.
- Customer Care: To respond to support tickets, answer questions, and manage user communications.
- Legal Compliance: To satisfy tax laws, respond to statutory disclosures, or participate in dispute resolutions.
4. Disclosures & Relationship with Shopify
We share personal data with third-party service providers bound by contractual obligations to protect your information:
- Fulfillment & Infrastructure: IT management, payment gateways, cloud hosting, analytics, and shipping partners.
- Advertising Networks: For cross-channel marketing and audience targeting.
Shopify E-Commerce Infrastructure
Our site is hosted by Shopify Inc. Shopify processes data to maintain and enhance store operations. For more information, please read the Shopify Consumer Privacy Policy.
5. International Data Transfers
Personal information may be transferred to and stored outside the UK or European Economic Area (EEA). When transferring data internationally, we rely on recognized transfer safeguards, including Standard Contractual Clauses (SCCs) and UK International Data Transfer Agreements (IDTAs), unless the receiving nation has achieved an adequacy decision.
6. Your Rights & Choices (UK GDPR / EEA)
If you reside in the United Kingdom or the European Economic Area, you possess the following legal rights regarding your data:
- Right to Access / Know: Obtain confirmation and a copy of the personal data we hold about you.
- Right to Erasure (Delete): Request deletion of your personal data, subject to statutory retention exceptions.
- Right to Rectification (Correct): Request correction of inaccurate or incomplete information.
- Right to Data Portability: Receive your personal data in a structured, machine-readable format.
- Right to Object & Restrict Processing: Request that we stop or restrict processing your data for specific purposes.
- Right to Withdraw Consent: Revoke consent at any time where processing is based on consent.
7. Children's Data & Security Measures
Our Services are not intended for minors under 16 years of age. We do not knowingly collect information from children.
We employ technical and organizational safeguards to protect your information. However, no transmission over the internet is completely risk-free, and we cannot guarantee absolute security.
8. Data Controller, Complaints & Contact Information
To exercise any of your data rights or to submit a complaint regarding our privacy practices, please contact our Data Controller:
Lexington Lane Data Protection Department
Data Controller: FF COMMERCE LTD
Email Support: info@lexington-lane.com
Registered Office (UK): 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
If you are unsatisfied with our response, UK residents have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. EEA residents may contact their local competent supervisory authority.
Lexington Lane | Commercially Operated by FF COMMERCE LTD
UK Companies House Registration Number: 17398899
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
© 2026 Lexington Lane | All Rights Reserved